Remote Staffing
Nextek is highly focused company providing expertise in IT Infrastructure and Enterprise Services, very closely aligned with well known software and hardware solutions.
Nextek provides English speaking, skilled, qualified & experienced professionals to their partner Clients Globally, enabling them to achieve cost-competitiveness and help operating 24X7 manned remote support operations environment at all L1, L2 & L3 levels as per global standards. Our team is well-equipped and trained to handle IT Support activities through proven Remote IT Management tools & technologies like Connectwise, Kaseya, Level Platforms, Zenith Infotech, Spiceworks, SysAID, TeamViewer, Logmein, Remote Desktop utilities etc. Nextek has already tie-up with Clients globally as their preferred remote staffing partner. These companies see the value coming out of the partnership, which would help them grow - improving their existing margins and providing seamless service and support to their end-clients.
Benefits
- Cost Effective – Almost 50-70% cost saving compared to onsite staff
- Staff exclusively work for Client and will be under their direct supervision and control
- Staff working under this model signs separate confidentiality agreement as per Client policies to ensure utmost confidentiality of their systems and client details
- Client can assign own company email and messenger ID to staff for direct communication with their end-clients
- Client can associate system admin certifications for their partnership requirements with major software and hardware solutions provider like Microsoft Partner Program etc.
- Skilled, Experienced and Certified IT Professionals - Diversified Operating Platforms
- 24X7 Manned Office Operations to cover various time-zones
- Clients feel confident that their end-customers are in safe hands
Operations Setup
- Remote staff can provide multi-dimensional support through E-mail, Messenger for live communication
- High End workstations with Dual Monitor to ensure high productivity and efficient operations
- High Speed Internet connection with backup connectivity
- 24X7 Manned office operations
- Biometric Access Control System and Surveillance Camera for better security
- Nextek has capabilities in managing diverse technologies by creating training, to rapidly improve the skill sets of its employees, and is placing a growing emphasis on rigorous quality processes.
Who can take advantage of Remote Staffing?
- Small-to-Medium Scale Organizations who is looking for Full-time Dedicated System Admin but can not afford onsite staff
- Software and Web development companies worldwide
- Managed Services Providers (MSPs) Worldwide
Special Services for setting up dedicated 24X7 NOC for Managed Services Providers (MSP) Globally
Nextek helps Clients set up their own dedicated Remote 24X7 NOC (Network Operations Centre) facility with dedicated team of skilled & experienced IT professionals to provide Level 1, 2, 3 Support to their onsite clients. This facility works like an extension of the Client’s onsite facility and allows them to setup their own processes, communication protocols and service practices while leveraging Nextek’s business resources and execution capabilities. The dedicated facility is staffed either by existing Nextek resources or by Client resources or by resources hired specifically for engagement or a mix of them all. Nextek has a well-defined mechanism for the smooth transition of the facility to the client.
Clients see the following benefits by working with this model:
- No Establishment / Capital Costs
- Lowest Operational Costs (50-70% cost saving compared to onsite NOC)
- All benefits of Remote Staffing @ NEXTEK
- Client are actively involved in resource selection and skills building exercise
- Option of owning the facility
